All undelivered parts of any order may be cancelled by the Buyer at any time but only with the written approval of TechnoMart. If the Buyer fails to make payments to TechnoMart in accordance with the terms hereof, TechnoMart may at its option cancel all undelivered parts of any order by written notice to the Buyer. In the event of any cancellation of any order by either party, the Buyer shall pay to TechnoMart the reasonable costs and expenses (including transportation costs and all commitments to its suppliers and subcontractors) incurred by TechnoMart in connection with filling such order .
Returns of product, other than for an error in shipping, exchange or replacement of defective products, are subject to a 20% restock fee of the original purchase price. Special Order/Non-Standard Products are Non-Returnable. If you need to return part or all of your order, you must submit the return request within 30 days of receipt of your order.
- All non-defective products approved for return are to be shipped back to TechnoMart at the buyer's expense. The items must be insured and sent via UPS, FedEx or Candapost with a tracking number e-mailed to crm@TechnoMart.ca. Shipping fees originally incurred by buyer are Non-Refundable. Should a replacement part for a returned item not be available, a credit will be issued.
- Please contact us to begin the process for a returned material authorization request.
- All returned products must be issued a Return Material Authorization (RMA) number prior to return shipment. After review and approval of the information you provided in the RMA Request Form, we will provide RMA number. Unauthorized and/or unmarked returns will not be honored. All returned products must be conspicuously labeled with the assigned RMA number and accompanied with a copy of the sales order or invoice & our completed RMA Form. A decontamination statement (where applicable) must be completed, signed and attached to the outside of the packing in order to be accepted by our shipping/receiving department. Returned products for credit must be new, in original undamaged factory packaging and in resale condition.
- Regardless of condition, products must be packaged appropriately, so as not to incur any physical damage during return shipping. Failure to do so may invalidate both the RMA and the warranty (if applicable).
Important Notice for Returns: For the safety of our employees, any product that has been placed in service must be cleaned and/or decontaminated prior to being returned to TechnoMart.
Customer refunds will be activated after approved of return items and will be refund to same credit or debit card. The refund process may takes a few days. You will receive a refund within 3-15 days after receiving the refund email (according to the customer-owner credit card company transferring time).